Veterans Own Brand, INC.
  Customer Care & Policies
               Built on service. Owned with purpose.
 

Welcome to Veterans Own Brand, Inc., a veteran-founded premium beverage and lifestyle company. By accessing our website or purchasing our products, you agree to the following Terms & Conditions.

Products and Purchases

Veterans Own Brand, Inc. offers premium products, including Captain's Brew coffee, 716 Cigars, and other beverage and lifestyle merchandise.

All product descriptions, prices, and availability are subject to change without notice.

We reserve the right to refuse or cancel orders due to product availability, inaccurate information, suspected fraud, or legal restrictions.

Age Restrictions and Tobacco Purchases

716 Cigars are intended exclusively for adults 21 years of age or older.

By purchasing tobacco products, customers confirm they meet the legal age requirements and are legally permitted to purchase tobacco in their jurisdiction.

Age and identity verification may be required before purchase approval and at delivery. We reserve the right to refuse any transaction that does not meet applicable tobacco regulations.

Payment and Billing

All purchases must be completed using an approved payment method available at checkout.

Customers agree to provide accurate billing, contact, and shipping information.

Product Use and Responsibility

Customers are responsible for using purchased products lawfully and in accordance with applicable instructions and warnings.

Tobacco products carry serious health risks and are intended only for lawful adult use.

Limitation of Liability

To the extent permitted by law, Veterans Own Brand, Inc. is not liable for indirect or consequential damages arising from website use or product purchases.

Nothing in these Terms & Conditions limits any consumer rights that cannot legally be excluded.

Changes to Terms

Veterans Own Brand, Inc. reserves the right to update these Terms & Conditions. Changes will be posted on our website.

At Veterans Own Brand, Inc., we are committed to providing premium-quality products and a positive customer experience.

Due to the nature of our merchandise, refund and return eligibility varies by product category.

716 Cigars — Final Sale

All 716 Cigars purchases are final sale.

For health, safety, and product-integrity reasons, we do not accept routine returns or exchanges of tobacco products.

Refunds are not provided for changes of mind, personal taste preferences, or products that have been opened or used.

If a customer receives damaged, defective, or incorrect merchandise, we ask that they contact us within 48 hours of delivery.

Please provide the order number, a description of the issue, and photographs when available.

Each concern will be reviewed individually, and an appropriate resolution will be provided when required by law or approved by Veterans Own Brand, Inc.

Captain's Brew Coffee

Due to the consumable nature of coffee, opened coffee products are not eligible for routine returns.

If an order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

We will review the circumstances and determine whether a replacement, refund, or other appropriate resolution is warranted.

Other Lifestyle Merchandise

Unopened, unused, nonperishable merchandise may be eligible for return within 14 days of delivery, subject to prior approval.

Items must be returned in their original condition and packaging.

Customers should contact us before returning merchandise.

Refund Processing

Approved refunds are issued to the original payment method whenever possible.

Processing times may vary depending on the financial institution or payment provider.

Consumer Rights

Nothing in this policy limits customer rights or remedies required by applicable law. Requested reporting periods do not override those rights.

WARNING: Cigar smoking can cause lung cancer and heart disease.

716 Cigars, a product line of Veterans Own Brand, Inc., are tobacco products intended exclusively for adults 21 years of age or older.

Health Risks

Cigar smoking involves serious health risks, including cancer, heart disease, nicotine addiction, and exposure to harmful tobacco smoke.

Cigars are not a safe alternative to cigarettes.

Exposure to secondhand tobacco smoke can also cause harm to nonsmokers.

Age Requirements

Customers purchasing 716 Cigars must be at least 21 years of age.

By purchasing tobacco products through Veterans Own Brand, Inc., customers confirm that they are legally eligible to purchase and receive tobacco products.

Age Verification

Age and identity verification may be required before purchase approval and at delivery.

Veterans Own Brand, Inc. reserves the right to refuse or cancel orders that fail to meet applicable legal requirements.

Responsible Purchasing

716 Cigars are intended solely for lawful adult tobacco use.

Purchasing tobacco products on behalf of individuals under the legal purchasing age is prohibited.

Tobacco Sales and Shipping Restrictions

All tobacco purchases are subject to applicable federal, state, and local laws.

Tobacco products are offered for shipment only where legally permitted and through authorized shipping and fulfillment arrangements.

Veterans Own Brand, Inc. values customer privacy and is committed to responsibly collecting, using, and protecting personal information.

Information We Collect

Depending on how customers use our website, we may collect:

• Customer names and contact information.

• Billing and shipping addresses.

• Email addresses and telephone numbers.

• Order histories and purchase details.

• Payment transaction information handled by authorized payment processors.

• Age and identity verification information required for tobacco purchases.

• Website usage information, including cookies, IP addresses, and device information.

How We Use Customer Information

Customer information may be used to:

• Process and fulfill purchases.

• Communicate regarding orders and deliveries.

• Provide customer service.

• Verify legal eligibility to purchase tobacco products.

• Prevent fraud and unauthorized transactions.

• Improve website performance and customer experience.

• Send promotional communications where permitted by law.

• Meet applicable legal and regulatory requirements.

Payment Security

Payments are processed through authorized third-party payment providers.

Veterans Own Brand, Inc. does not intentionally collect or retain complete payment card information on its own systems when payment information is handled directly by an authorized processor.

Age Verification for 716 Cigars

To comply with applicable tobacco regulations, customers purchasing 716 Cigars may be required to provide information for age and identity verification.

Verification may be performed through an authorized third-party service.

Information Sharing

We may share necessary customer information with trusted service providers, including payment processors, age-verification services, suppliers, fulfillment partners, and shipping carriers.

Information may also be disclosed when required by law.

We do not sell customer information to unrelated third parties for their independent marketing purposes.

Cookies and Analytics

Our website may use cookies and similar technologies to support website functionality, analyze traffic, and improve shopping experiences.

Where applicable, customers will be provided with legally required privacy notices and choices.

Data Protection and Retention

We use reasonable security measures designed to protect customer information against unauthorized access, misuse, or disclosure.

Customer information is retained only as reasonably necessary for business purposes and legal obligations.

Customer Privacy Rights

Depending on applicable law, customers may request access to, correction of, or deletion of their personal information, as well as exercise other applicable privacy rights.

Requests may be submitted through our website contact information.

Policy Updates

We may update this Privacy Policy as our operations, services, or legal obligations change.

Veterans Own Brand, Inc. strives to provide dependable shipping and fulfillment services for eligible customer orders.

Order Processing

Orders are processed after payment confirmation and completion of any required verification.

Processing times may vary depending on product availability, fulfillment location, and shipping requirements.

Captain's Brew Coffee Shipping

Captain's Brew coffee orders are fulfilled through our authorized coffee supplier.

Estimated delivery is generally 3–5 business days, although some destinations may require additional time.

Shipping charges are displayed during checkout.

716 Cigars Shipping

716 Cigars are shipped only to destinations where tobacco sales and delivery are legally permitted.

All tobacco purchases are subject to applicable federal, state, and local regulations.

Customers must be at least 21 years of age.

Age and identity verification may be required before an order is fulfilled and upon delivery.

An adult signature and valid identification may be required in accordance with applicable laws and carrier policies.

Orders that cannot legally be fulfilled may be canceled.

Shipping Charges

Applicable shipping charges will be displayed at checkout before the customer completes a purchase.

Charges may vary depending on the product, destination, and shipping method.

Delivery Delays

Delivery estimates are not guaranteed.

Shipping delays may occur due to weather, carrier disruptions, holidays, age-verification requirements, or other circumstances outside our reasonable control.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping addresses and contact information.

Additional charges may apply for reshipment or address corrections when permitted by law.

Damaged or Incorrect Shipments

Customers are encouraged to report damaged or incorrect orders within 48 hours of delivery.

Please include the order number and photographs when available.

We will review the issue and provide an appropriate resolution in accordance with our policies and applicable law.